The Appraisal System
(A Chance to Animate all year round)

This course is for managers and team leaders to maximise the effectiveness of the performance management tool ‘The Appraisal Process’. From the yearly ritual of a form filling exercise to a productive and worthwhile process to maximise the potential and performance of team members.
This course will show Appraiser’s the real benefit of such appraisal processes which in turn will enable them to become more effective as managers in achieving their ever increasing targets.

Motivating Others to Peak Performance

To provide the participants with the skills in identifying key motivating factors in people and in-turn to motivate individuals and teams in improving performance and results.
This course will provide Managers and Team Leaders with the skills to animate their people into action and improved performance. This will be done by giving Managers the tools to build working relationships, understand their team members and inspire their team members to want to achieve more.

The Essentials of People Management
(Animating by What, Why, When and How)

An essential course for new managers in clearly understanding how to get their teams to achieve their desired outcomes and results. The course looks in depth at management styles and how to choose the correct one for the relevant situation. This is to ensure the team members clearly understand:
What is expected of them. Why they need to do it. When it needs completing by. How to achieve the desired outcome.

The course then covers all the essential people management skills to animate the delegates and in turn their people to achieve the desired outcomes in the working environment.

Topics covered; roles and responsibilities, management styles, objective setting, delegation, providing feedback, motivation, self development, time management, effective communication, team building.

Facilitating the Change of Behaviour

Managers today face more challenging people situations with their team members having more choice than ever before on how and where they work. Managers and Team Leaders are faced with the need to often change their team member’s behaviours so they can then achieve more.

The reality is we can’t change other people’s behaviour, they can only change themselves. So this course demonstrates how we can take control of the difficult situations and facilitate and create the right environment for the change of behaviours in others.

Coaching to Improve Performance

This course is for Managers who need to develop and maximise the potential of their team members. The course covers essential coaching processes and feedback techniques to improve people’s behaviours and performance.

This is done by improving a team member’s sense of self-awareness so they can fully take on and understand the effect of their actions. Then to take responsibility for their actions by working out new ways of working, which are in tune with what is expected in their work performance and to maximise their potential.

Animating Team Performance

This course enables managers to develop their existing skills and learn new ones to animate their teams into action, which will lead to improved performance and enable the team to achieve their goals.

The course covers the key areas of team formation and development taking into consideration how individuals perform and their impact on the team in achieving the team’s goals.

Effective team performance will only happen if the team are in tune with what they are trying to achieve with the determination and enthusiasm to exceed. This requires great skills from the manager to achieve an effective and animated team.

Managing Difficult People

Believe it or not there is no such thing as difficult people. What I hear you say, well try and sort out my lot. We will and more importantly show you how to manage your own so called difficult people. This will be done by using a series of management styles, analysing your own behaviour as well as theirs along with coaching and motivational techniques.

Yes there is no such thing as difficult people only that we have not learnt how to communicate with them.

Leadership for Senior Managers

Leadership is about doing the right things and creating the right environment so others can achieve and develop above their normal expectations. For many high achieving managers, work is not just about getting processes done its about getting exceptional performances out of people, developing new ideas and reacting to change before change controls them. To enable senior managers to take on more of a leadership role the focus on creativity and initiative are essential along with the ability to adapt to different situations quickly.

Remote Leadership and Management

To provide Managers with creative and imaginative ways of developing their teams and individuals who by necessity, need to work on their own initiatives to maximise business potential. Business leaders are now faced with the challenging concept of empowering people by developing the right cultures and climates to enable people to work without the traditional task focused management styles. Why? So more can be achieved and senior managers can get on and develop and lead the business instead of being bogged down in day to day detail. This programme is all about giving Managers the skills to enable team members to achieve more without constant supervision and interference from managers, who can then get on and develop the business and their own potential.

Leading and Building a Sales Team

Sales in terms of performance management is very similar to sport where performance and results can be observed on an immediate and on going basis and therefore needs a very strong coaching style of management to enhance your teams effectiveness.
This course is based around good management practices to improve the performance and results of your sales team. The programme is for sales managers who have the responsibility for achieving their organization’s sales through the members of their team. The participants will gain practical ideas, techniques and knowledge to create the correct environment so their people can maximize their performance and results.

Effective Interviewing Skills

Selecting the ‘right person’ for the ‘right job’ is the key to successful recruitment. When looking to fill a vacancy, recruiters must carefully consider the skills and competencies required for each role. From examining job descriptions and person specifications through to the selection interview itself – delegates will be encouraged to consider legal and best practice throughout. This course demonstrates a structured competency based approach to ensure delegates recruit the right person first time. Highly participative, delegates will have the opportunity to put the learning into practise and personal video recordings will be given to delegates to refer to following the course.

Management Skills in Changing Times

To provide managers with the core management skills to enable the organisation to continue its progressive move forward in times of change and uncertainty. This course will give the managers the skills and confidence to effectively manage their teams to produce organisational objectives in times of change. Change needs to be managed in a planned, intelligent and sensitive way by managers. Managers must be able to explain convincingly what is needed and why, and manage change successfully so that they, their staff and the organisation can move forward.

Creative Facilitation Skills

The aim of the course is to give individuals the people skills to be able to effectively facilitate meetings, problem solving and creative group workshops. The course also sets out to develop a more effective non-directive leadership style in getting the best out of people in-group events where creative solutions are needed. This is a very interactive course providing the delegates with new ways of thinking and practical examples of how to inspire and animate groups and individuals into producing creative ideas. The Participants will gain the essential skills of a facilitator as well as new ideas on exercises for their groups to use in their own workshops to create innovative ideas to meet client needs.

Employment Law

Many modern organisations are delegating responsibility for many traditional personnel issues to their line managers. As employment law becomes more complex, the role of managing staff becomes more demanding. It is vital that Line Managers have the correct practical understanding of employment law to feel secure in the decisions that they make. The wrong decisions can be extremely costly and Employment Tribunals are awarding higher settlements. This course is therefore aimed to provide Line Managers with the essential elements of Employment law and understanding on how and when to apply it before, during and after employment.

Handling Difficult Situations and Conflict

Being an effective manager and a good communicator is all very well and good when things are going well, but, what happens when difficult situations occur? This is when our true skills are really tested to ensure difficult situations and conflict are resolved quickly and effectively. If difficult situations are not dealt with efficiently they tend to escalate and cause even more problems, which spread and resolving them often involves a lot of pain and ill feeling.

This course sets out to show mangers how to prevent difficult situations from happening and if they do, how to resolve them quickly to the benefit of all concerned.
Case studies and real examples will be used to illustrate the key learning points so the participants can effectively transfer what they have learnt straight back into the work environment.